Frequently asked questions

What services do you offer?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting our services section: https://www.cleanmcs.com/#services.

When am I charged for the service?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded up to the nearest 15-minute increment.

Does my cleaning professional arrive at the exact time I book?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

Do I have to be home for my cleaning?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Can I book a same-day cleaning service?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement. Give us a call at (415) 335-7572 to check if we have availability today.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Are there any commitments or contracts?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.

Do you provide supplies?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

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How many cleaning professionals do you send?

Only one cleaning professional is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Are your cleaning professionals screened?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.

📞  (415) 335-7572
✉️  info@cleanmcs.com
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